Refund policy

Last updated: August 21, 2026

We want you to feel completely confident when ordering from Shamanic Market. This policy explains exactly how returns, refunds and problems with your order are handled.

Returns of Unopened Products (14 Days)

In accordance with EU consumer law (Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, for products that are unopened and in their original sealed condition.

  1. Write to us at info@shamanic-market.com within 14 days of delivery, including your order number.
  2. We will confirm your return and provide the return address. Ship the unopened product back to us; return shipping costs are paid by the customer.
  3. Once we receive the product, you will be refunded to your original payment method within 14 days. Please remember your bank may need a few extra days to post the refund.

Opened Products (Non-Returnable)

Plant essences are consumable preparations made fresh for each order. For hygiene and health protection reasons, opened products cannot be returned, as permitted by EU consumer law (Directive 2011/83/EU, Article 16) for sealed goods that are unsuitable for return once unsealed. Gift cards are also non-refundable.

That said, if you are sincerely unhappy with your essence, write to us: we would rather find a solution together (a different plant, guidance on the practice, or a discount on your next order) than have you feel that your trust was misplaced.

Damaged, Defective or Lost Packages

  • If your package arrives damaged or defective, or you receive the wrong item, write to us within 48 hours of delivery with a photo of the package and contents.
  • If your package never arrives, contact us as soon as the tracking shows a problem.
  • You will receive, at your choice, a free replacement (prepared fresh) or a full refund. This protection always applies, no exceptions.

Consultations and Coaching Sessions

  • You can reschedule your session free of charge up to 24 hours before the appointment.
  • Cancellations made at least 24 hours in advance receive a full refund.
  • Missed appointments without notice (no-show) cannot be refunded.

Shamanic Dieta Retreat

The retreat has its own registration and cancellation terms, which are provided during the application process.

How to Contact Us

For any issue with your order, write to info@shamanic-market.com including your order number. We personally read and answer every message, usually within 24 to 48 hours.